At Digital Prime Services LLC, we strive to deliver dependable, high-quality digital solutions tailored to the needs of our clients. This Refund & Cancellation Policy describes the terms and guidelines for cancellations and refund evaluations across our service offerings.
1. Cancellation of One-Time Services
For one-time projects (such as website development, store setup, brand identity, individual video editing, or resume writing), you may request project cancellation by emailing us prior to the commencement of active production work. If work has already commenced, cancellation will be processed, and any applicable refund will depend on the milestones and hours already completed by Digital Prime Services LLC.
2. Cancellation of Weekly or Monthly Retainers
For recurring subscriptions or retainer arrangements (including Weekly Customer Support, Weekly Virtual Assistants, and Monthly Social Media Management), clients may cancel at any time by sending an email notice to hello@digitalprimeservices.net prior to the start of the next billing cycle.
Once a cancellation notice is confirmed, no further renewals will be charged. Services will continue through the remainder of the currently paid billing period unless an earlier conclusion is requested.
3. Case-by-Case Refund Evaluations
Because our digital services involve custom labor, professional consultation, creative design, and technical configuration, refund requests are reviewed and handled on a case-by-case basis. In determining eligibility for a full, partial, or pro-rated refund, Digital Prime Services LLC will assess:
- The volume and stage of work completed up to the date of the request
- Direct third-party costs already incurred (such as domain registrations or third-party asset fees)
- Whether deliverables met the specifications defined in the initial package tier or agreed quote
- Client communication, revision rounds, and feedback submitted during the workflow
4. Custom Packages and Bespoke Agreements
Projects undertaken under a custom scope of work or specialized proposal follow the milestones, payment terms, and cancellation clauses detailed within that specific written quote. Where the custom agreement is silent on a particular issue, the general terms of this policy apply.
5. How to Request a Refund or Cancellation
To initiate a cancellation or request a refund evaluation, please submit your request in writing directly to our support team:
- Send an email to hello@digitalprimeservices.net
- Include your project name, invoice or reference number, and a brief description of your request
Digital Prime Services LLC will acknowledge receipt of your request and provide a clear assessment within a reasonable timeframe.
6. Contact Details
For any questions regarding this policy, please reach out to us:
Digital Prime Services LLC
Mailing Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA
Email: hello@digitalprimeservices.net
Phone / WhatsApp: +1 323 370 7876